Luxaris has a goal of making your shopping experience with us simple and efficient. We also strive for your total satisfaction. Should you need to return an item to us, please note the following Cancellation and Return Policy:
1. If an order is cancelled prior to shipment, payment will be fully refunded minus a 5% bank credit charge. Note that we consider your product to be "shipped" when a Bill of Lading and tracking number have been generated for a freight carrier. After products are considered shipped, cancellations are treated as returns as described below.
2. All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please call 1-888-666-1639 to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To provide any credit or replacement units we must first have a chance to receive and completely inspect your return.
3. Per our "30 Day Risk-Free Return Policy" returns will be accepted within 30 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and with all original product manuals. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided on the product purchase price minus any original shipping charges and minus a 20% restock charge. For products sold with a "Free Shipping Promotion" the actual freight cost to originally ship the product will be deducted from your refund. We do not charge any other charges or re-stocking fees for returns.
4. If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 3 above shall be applied. Additional charge of 10% and any additional freight carrier charges shall be billed to you.
5. Most products come with a manufacturer's warranty which is located in/on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer's warranty.
6. Please note that custom manufactured products like saunas, custom ordered showers or any other custom manufactured or special ordered products may not be returned. If such products are damaged in shipment, we will assist you with freight claims, or if a product is found to have a manufacturing defect – it will be repaired or replaced based on manufacturer's warrantee policies.